Manage and supervise operations and construction to ensure contract compliance, efficient resource management, and ensure project production meets the needs of Triangle’s system planning, members, and industry partners. Oversee all employees and contractors assigned to carry out their related job functions to make certain that high quality, affordable, reliable communication services are available to our members.

Provide exceptional customer service in terms of quality, timeliness, and assistance to potential and existing customers. Provide effective dispatching services to allow for a current and accurate flow of information among all organizational units. Receive and process customer service orders and troubles. Serve as a point for coordination of service requests between members and maintenance technicians to deliver an exceptional member experience. Schedule field technician work.

Provide high-level administrative support to the General Manager and Boards of Trustees.